FlySafair on the GDS
FlySafair fares are available everywhere in the world. Within South Africa we market under our own designator (FA) on Amadeus, Galileo and on Sabre. We are also available on other GDS platforms thanks to our e-alliance agreement with Hahn Air Systems where our inventory is marketed under the H1 code.
Within South Africa, we ticket on our own stock under the FA-640 code. In other territories our inventory is ticketed on HR-169 stock.
Fares
We have two different fare families available via the GDS. These are Value Fares and Flexi Fares.
Value Fares
These include fare classes E, A, I, R, F, and C. The fares all include 23kg of checked luggage and start from as little as R699. A YQ tax of R110 is charged per segment to cover distribution charges. Flight changes and upgrades are not permitted, valid on booked flights and dates only.
Flexi Fares
These include all classes from Y down to P. Fares start from R1299 and include 23kg of luggage as well as two penalty-free changes. A YQ tax of R110 is charged per segment to cover distribution charges. Downgrades are not permitted.
Ticketing Rules
Please ensure that you read our fare rules as published in the GDS. It’s also very important that agents familiarise themselves with our strict ADM policy. Specific practices for which ADMs will be issued include:
- Downgrading
- Churning
- Duplicate Sectors
Finding Us on Galileo, Sabre & Amadeus
FlySafair has proudly partnered with Galileo, Sabre and Amadeus to make our fares available to the travel trade via their distribution systems.
- Fare availability can be searched using the FA code, only in South Africa.
- Ticketing on Galileo, Sabre and Amadeus is done via the Safair FA-640 plate.
GDS Queries
Queries relating to reservations made via Galileo, Sabre and Amadeus should be directed to the relevant help desk. Contact details for these are as follows.
Galileo Queries
- Tel: 0800 110 747 – remember to use your CIDB Number for call prioritisation, which is obtained by typing “C*CIDBNUMBER” in Galileo
- Log a query via MyTravelport: online facility to log an incident
- Email: galileo.helpdesk@travelportGDShelp.com
Amadeus Queries
- Tel: 0800 112 329
- Email: helpdesk@amadeus.co.za
Sabre Queries
- Tel: 0044 (0) 905 034 0050
- Agency eServices
Ticketing Queries
Queries relating to ticketing on Safair FA-640 stock can be directed to:
- Tel 087 350 7133
- Email to GDSqueries@safair.co.za
Queries relating to ticketing on Hahn Air Systems HR - 169 stock can be directed to Hahn Air.
- Email service@hahnair.com.